AW888 Privacy Policy – Malaysian Member Personal Data Protection

To provide a safe and fully functional entertainment platform, aw888 collects certain categories of information from members. We only collect what is strictly necessary for the stated operational purposes — nothing more.

Information you provide directly:

• Registration Information: Full name, email address, phone number, date of birth, and password during the account registration process
• KYC Verification Documents: Copies of identity cards, passports, or other official identification documents required for identity verification
• Financial Information: Bank account details, digital wallet account numbers, or other payment information required to process deposits and withdrawals
• Communication: Messages, complaints, or inquiries you send to the aw888 support team via live chat or other channels

Information collected automatically:

• IP address, device type, operating system, and browser version
• Session data including pages visited, time spent, and interactions within the platform
• General location data based on IP address (not precise GPS location)
• Account activity logs including login times, logout times, and gameplay activity

Every piece of data we collect has a specific, transparent purpose. aw888 does not use your data for any purpose beyond what is stated in this policy.

Your data security is aw888's highest priority. We continuously invest in security infrastructure to ensure your personal data remains protected from both internal and external threats.

All your personal data is stored on servers protected with AES-256 encryption at rest (at rest), and all data transfers between your device and aw888 servers use 256-bit SSL/TLS encryption. This means that even if someone manages to intercept the communication, the data cannot be read without the correct encryption key.

• Tiered access control — only staff who require access to specific data to perform their duties are authorized
• Continuous auditing of data access logs to detect any suspicious activity
• Security penetration testing (penetration testing) periodically by independent third parties
• Automatic encrypted data backup for emergency recovery
• Documented and tested security incident response procedures

Your personal data is stored for as long as necessary to fulfil the stated purposes, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.

Aw888 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are certain situations where we need to share specific information with the following parties to enable the platform to function properly:

• Payment Providers: Required transaction information is shared with payment providers such as banks, DuitNow, and digital wallet processors to process deposits and withdrawals. These providers are subject to strict financial security standards.
• Game Providers: Limited account information may be shared with third-party game providers within the aw888 platform solely to enable gaming sessions to function.
• Legal Authorities: Aw888 will disclose personal data if required by law, court order, or a legitimate request from authorities. We will notify you of any such request unless prohibited from doing so by law.
• Technical Service Providers: Companies providing hosting, security, and analytics services that support aw888 platform operations, subject to strict confidentiality agreements.

The aw888 website and app use cookies (cookies) and similar tracking technologies to ensure the platform functions properly and to provide you with a better experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Saves your preferences such as language, display settings, and session information for a smoother return experience.
• Analytics Cookies: Helps us understand how members use the platform — which pages are visited most often, how long sessions last, and where the flow is interrupted. This data is used for platform improvements.
• Security Cookies: Detects suspicious usage patterns and helps prevent unauthorized access to your account.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some aw888 platform features.

As an aw888 member, you have certain rights regarding your personal data. aw888 fully respects and facilitates the exercise of these rights.

The aw888 platform is exclusively for users aged 18 and above. aw888 does not knowingly collect or process personal data from individuals under the age of 18 under any circumstances.

If aw888 determines that personal data of a minor has been collected without proper age verification, that data will be deleted immediately and the associated account will be terminated. Parents or guardians concerned about possible use of the platform by a child in their care are encouraged to contact the aw888 support team without delay.

In certain operational situations, your personal data may need to be transferred to or accessed from outside Malaysia — for example, by technical service providers or game providers based in other countries. Aw888 ensures that any such data transfer is carried out with appropriate safeguards in place.

• All cross-border data transfers are subject to contractual agreements ensuring protection standards equivalent to this policy.
• Aw888 only partners with international providers that comply with recognised data protection standards
• Data is not transferred to regions lacking adequate data protection mechanisms without additional contractual safeguards

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by aw888, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the aw888 platform — the fastest way to get a response.
• Support Email: [email protected] (response within 1–2 business days)
• FAQ: Check FAQ page for answers to the most frequently asked privacy questions

Aw888 has a dedicated officer responsible for data protection matters. All inquiries relating to data rights or privacy complaints are handled with high priority and responded to within a reasonable timeframe.

Aw888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or new legal requirements. Any material amendments will be communicated to members via in-platform notifications and/or email at least 14 days before the changes take effect.

Continued use of the aw888 platform after the effective date of any amendment is considered acceptance of the updated policy. The "Last Updated" date at the top of this document will always reflect the latest version of the policy. We encourage you to review this page periodically.